ScotRail has launched a new WhatsApp service for customers as part of a £4 million investment plan to improve customer satisfaction.

ScotRail is one of the first train operating companies in the UK to introduce WhatsApp as a customer contact channel.

This will provide customers with the opportunity to communicate directly with the company through the most used, multi-platform messaging service in the world.

Customers can connect to ScotRail’s WhatsApp channel by visiting the website or messaging direct on 07555 012345.