ScotRail has launched a new WhatsApp service for customers as part of a £4 million investment plan to improve customer satisfaction.
ScotRail is one of the first train operating companies in the UK to introduce WhatsApp as a customer contact channel.
This will provide customers with the opportunity to communicate directly with the company through the most used, multi-platform messaging service in the world.
Customers can connect to ScotRail’s WhatsApp channel by visiting the website or messaging direct on 07555 012345.
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