GLASGOW Airport’s disability service has been recognised as among the best in the UK.
For the second year running, the Renfrewshire airport has been awarded the Civil Aviation Authority’s (CAA) top rating for disability access.
To secure a “very good” classification, airports must provide the highest quality assistance to disabled passengers.
The airport provided “consistently on-time” for more than 100,000 customers over the past year and over 90% of those surveyed rated their service as good or excellent, according to the CCA.
Ronald Leitch, Glasgow Airport’s operations director, said: “We firmly believe that every passenger deserves to enjoy a pleasant and memorable experience while travelling through our airport.
“An incredible amount of time and effort is invested in making sure our service is one we can be proud of, so credit must go too all staff involved in the customer journey including our specialist service providers for their fantastic work.”
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules here