The eConsult system at Brooksby Health Centre is temporarily suspended.


The online service can normally be accessed via their website on your computer, mobile or tablet device. 
It allows the public to get help or advice from your GP online and receive a response by the end of the next working day. 
Its purpose is to save time queuing on the phone or sitting in the waiting area for your appointment.
However, for a period of two weeks eConsult is unavailable from the Largs Medical Practice's website. 
The eConsult facility was suspended last week so should be back functioning in the coming week.
The practice say that this is to support with 'streamlining appointment availability'.
Any patient who requires an appointment should call the practice between 8:30am -1pm and 2pm-5pm, but note that 8:30am is their busiest time and lines may be engaged.
The business manager at the practice informed patients on the website about the hiatus.
She said: "I appreciate that patients who use the eConsult service may be disappointed with this temporary hiatus, but I ask for your patience as we implement changes which are for the benefit of all our patients. 
"We also continue to have issues with our telephone provider and unfortunately the outgoing message continues to advise patients to use eConsult."We have completed work with the Healthbaord around our telephone system and are awaiting further discussion with them."
Vicki Campbell, Head of Primary and Urgent Care said "We are sorry to hear about patient’s concerns and can understand their frustration. 
"Largs Medical Group has unfortunately had to temporary suspend their eConsult system for a period of two weeks due to current system pressures.
"The practice has consolidated all available staff to provide medical services to those who need it most during this time.  
"This temporary measure will also ensure that the patient journey is the same across all patients of Largs Medical Group.  
"Patients who require to speak to the practice for urgent care should contact them by phone."